Welcome to the UNLV Help Desk Simulation
This training simulation mirrors the tools, workflows, and support strategies used by the actual UNLV IT Help Desk. Explore hands-on ticketing, phone support, and documentation tools in a safe learning environment.
💡 What You’ll Learn
- How to locate and apply documentation
- How to follow internal support processes
- Reinforces A+, Network+, and Linux+ exam topics related to operational procedures
🧪 Simulate Support Tickets
- Submit example tickets like a real user
- Practice triaging, documenting, and updating ticket statuses
- Experience UNLV’s TeamDynamix environment in sandbox mode. Once logged in, click on “Unassigned Tickets” on the left
📞 Phone & Chat Simulation
- Talk with simulated users like “Professor Scarlet”
- Practice real-time communication under pressure
- Improve your customer service and response skills
📚 Browse the Knowledge Base
- Access step-by-step how-to articles
- Reinforce training with realistic documentation
- Learn to navigate UNLV’s internal support system
📌 Get Started
Use the buttons above or the navigation menu to begin your virtual Help Desk journey.
